Find a reputable business?

Complaints and Resolutions

Gutierrez Motor Plaza complaints

Read Complaints File Complaint View Full Report

1625 Crows Landing Road
Modesto, CA 95358 | Get Directions

(209) 846-9225

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gutierrez Motor Plaza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gutierrez Motor Plaza

Sort by

5/11/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

4/21/2022

This dealership takes a picture when you purchase a vehicle and puts them on display and facebook, Facebook, recently I noticed some different things n damages in my car ,so I went back to get a copy of the picture he took of me with the vehicle ,But when I told him the conclusions I had in mind ,he right away ignored me and then proceeded to tell me he didn't have it he had erased it but wouldn't n didn't even try to get it for me. I need this picture because it would be my evidence to prove my case against the person or people that tampered with it at the property location. Resolution Sought If they could get me some pictures or images and if possibly get all the information codes and serial numbers of the vehicle I would like to get all the documents images recordings of the vehicle outside n inside .

Company Response

4/29/2022

Company states; The dealership deleted the facebook account and doesn't have an option to go back to retrieve said pictures, otherwise we would be more than happy to give customer the picture of the pictures got lost, we don't save them. The serial number of said vehicle can be found on customer's sales contract.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile