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Gwinn's Siding & Window Co complaints

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2785 US Highway 221 South
Laurens, SC 29360 | Get Directions

(864) 682-3824

http://www.gwinnssiding.net

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Total Amount in Dispute:
$1,841.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gwinn's Siding & Window Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gwinn's Siding & Window Co

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11/30/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,841.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

They put gutters and downspouts up all of them is right except side of kitchen. The rain comes off the side worse before putting them on there. It looks like crain is not going in gutters. They keep saying they are coming out to fix but never come. Its been 3 or 4 months I have been calling them and haven't seen anybody. Today is Saturday 9/16/2023. They was supposed to be here at 10 am its after 11am and hadn't seen no one. Resolution Sought I would like for them to fix it correctly or refund.

Company Response

11/20/2023

Company states: This has been taken care of and customer satisfied.

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