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H & D Cabinets complaints

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2750 W Osborn Road
Phoenix, AZ 85017-5023 | Get Directions

(602) 441-6690

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against H & D Cabinets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against H & D Cabinets

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8/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

Cabinetmaker was hired to replace all of my kitchen cabinets and left them needing adjustment, no toe boards installed in 4 locations, and did not install any of the cabinet handles! Resolution Sought Place the missing toe boards, provide the touch up paint as promised. I had the cabinets final adjustment completed by another contractor.

Company Response

8/9/2023

Per consumer: H&D cabinets has come out to my property and they have completed the work as scheduled.

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