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H & J Auto Sales, LLC complaints

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323 East Thomas Street
Rocky Mount, NC 27801 | Get Directions

(252) 985-6669

http://www.handjautosales.com

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against H & J Auto Sales, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against H & J Auto Sales, LLC

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12/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

11/14/2023

September 15, 2023 I purchased a 2005 BMW convertible 7 days later 9,22,23 return trouble starting time the owner said I can get someone else for the same or lesser price it allow them to get it repair by someone who deals with BMW because he isn't a mechanic or have any on staff. So after looking for a hour I didn't see anything else so I wanted my money back so he asked again let us fix it please I said ok. They have me a rental car I said ok nice people. So now let's move to the wife as we are doing the paperwork for the rental she said you can't drive it out of town I said o no I'm on my way to Charlotte for the weekend but pl no worries I have another car at home well this rental was horrible clicking all the way home yes I told them so they paid for the rental and I lived a hour away. I said I feel like I'm making the biggest mistake of my life his wife said if the car isn't still working right we will give you your money back all but 100.00 I said let me make sure I'm understanding you will give me money back today even after you fix the issues of it still isn't working right I can get a refund she said yes who wouldn't take that deal I gave them $2,300.00.. so on oct 23,2023 i picked up the car after repair the battery was died they put a new battery in a week late the service engine soon came on I told them that on Nov 5, 2023 the car shut off on high I had to get towed I called and text the wife I will return the car. Resolution Sought I want the refund they promise me back of 2200.00.

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