Find a reputable business?

Complaints and Resolutions

Hacienda Rustica complaints

Read Complaints File Complaint View Full Report

3855 Cesar Chavez Avenue
Los Angeles, CA 90063 | Get Directions

(323) 325-2565

http://www.haciendarustica.com

Showroom in Los Angeles M-F 9 to 4 appointment is necessary.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$21,830.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hacienda Rustica closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hacienda Rustica

Sort by

8/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $21,830.00 Amount Settled: $0.00

Customer Complaint

7/17/2025

: Re: Rodriguez: door deposit paid (to Hacienda Rustica) Received Deposit received Thank You Web Accept Payment Received (Unique Transaction ID # 9VL430858K0996946) Name: Marie Rodriguez (The sender of this payment is Verified) Buyer email: [email protected] Payment For: Invoice #8/4/15.TX.2 Payment sent to: [email protected] Total amount: $1,679.00 USD Fee amount: -$48.99 USD Net amount: $1,630.01 USD Resolution Sought Refund for all .Not going continue service for my check that you don't need.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile