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Hackman Paving, Inc. complaints

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240 Michters Road
Newmanstown, PA 17073-8802 | Get Directions

(717) 949-2133

http://www.hackmanpaving.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hackman Paving, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hackman Paving, Inc.

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12/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

They cut holes in my driveway you cannot drive over without tearing sidewalls out and scrap bottom of cars. They where suppose to pour patch in them days later. 2 weeks have gone by with excuses. In the meantime I have family suppose to come for Thanksgiving who cannot get up my driveway. 4 very lg holes, 1 I have to drive over, 1 I have to drive through yard, 2 I get tires into that are tearing up sidewalls. These people are giving us excuses when we call!!! Resolution Sought Want to get my driveway fix, yesterday, will have to hire another co. More $$$$.

Company Response

12/7/2022

The driveway was paved and completed on 11/22/22.

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