Find a reputable business?

Complaints and Resolutions

Hairbrella LLC complaints

Read Complaints File Complaint View Full Report

1345 Seaboard Industrial Blvd NW Suite D4
Atlanta, GA 30318 | Get Directions

(470) 300-4483

http://www.hairbrella.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$126.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hairbrella LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hairbrella LLC

Sort by

2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $126.40 Amount Settled: $0.00

Customer Complaint

1/11/2024

I placed an order assigned the number 83893. I ordered a Bundle (containing 2) Sugarplum purple Rain Bonnets regular size; a Bundle (containing 2) Sugarplum purple Scrub Caps regular size; and one Teal blue Scrub Cap XL size. The total was $126.40 after a 20 discount. Hairbrella sent me a partial order which was wrong. What I got in the mail was only ONE regular Sugarplum Rain Bonnet from the two-pack Bundle I ordered and the XL-size Bundle Sugarplum Scrub Caps when I ordered and paid for the regular sized items. Hairbrella refuses to pay for return shipping for the XL Sugarplum Scrub Caps and Hairbrella refuses to provide my missing regular size Sugarplum Rain Bonnet from the Bundle I ordered. Hairbrella is out of stock for the XL Teal blue Scrub Cap even though they keep advertising it as in stock for customers to add to their online carts. Hairbrella offered me a substitution for the XL Teal blue Scrub Cap and I told them "no" as the item is an intended gift for someone who likes blue. Resolution Sought I want Hairbrella to mail me the missing regular size Sugarplum purple Rain Bonnet that was NOT included in my Bundle. If they cannot do this, I need to return what I have for a REFUND. I want a FREE Return Label to send back the Sugarplum Scrub Caps XL size Bundle and to get REFUND if they do not have the regular size Sugarplum Bundle (NO substitutions). I want a REFUND of the Teal blue XL Scrub Cap they never sent me and I will not take any substitution that is not Teal or Navy blue.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile