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HairClub complaints

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50 West Big Beaver Road, Suite 620
Troy , MI 48084 | Get Directions

(248) 220-3050

http://www.hairclub.com

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Total Amount in Dispute:
$6,996.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against HairClub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against HairClub

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4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,995.95 Amount Settled: $0.00

Customer Complaint

3/27/2024

Consumer states; I didn't recieve credit of my payment in full of $3995.95, which I paid to Hair Extrands and when I came back from outer space, which the martians had removed my hair, I was put to sleep and returned home. I didn't complete my year of service from HairClub of Troy MI. I didn't know that this is a year service to pay of $4000 yearly, my service was discontinued. Resolution Sought Consumer states; I would like a refund of $3995.95 my service one time Hair placed.

11/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

10/21/2022

I was a member of this business. I prepaid for their Ruby package which was for 3 sets of hair pieces over a years time. After one hair piece I got sick with Cancer and had to go in hospital for chemo therapy. After that all my hair fell out. I called Hairclub and explained this. I asked them to put me on hold status and that I would be back as soon as I could. When I did go back and asked to continue with my package deal they told me they had closed my account and there was nothing I could do about it. I am writing this for reimbursement and to keep others from being treated like this. Resolution Sought I would like to be reimbursed for the $3000.00

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