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HairZing complaints

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4200 Park Blvd., Suite 149
Oakland, CA 94602 | Get Directions

(888) 402-4247

https://hairzing.com/

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Total Amount in Dispute:
$17.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HairZing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HairZing

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11/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $16.98 Amount Settled: $0.00

Customer Complaint

10/14/2021

I received my Order # 3863 but unfortunately one of the items sent was wrong / different than what was ordered. I had called and even had email conversations with Gidget from HairZing. I sent a picture showing what was received instead and was told that the issue would be corrected asap. Well, it's been over 3 weeks (almost a month) and I have not heard from them or received anything. This was a bridesmaids gift but it's too late now. At this point I would just like a refund. I still have the original packaging, if they will provide me with a return label for the Original Banana Clip since this was their error. Resolution Sought Refund

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