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Halleen Kia complaints

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27932 Lorain Road
North Olmsted, OH 44070 | Get Directions

(440) 777-2424

http://www.kianortholmsted.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Halleen Kia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Halleen Kia

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

Halleen Kia, is a high price dealership when it comes to car repairs which is understandable but they did not properly give me correct diagnosis or customer service. They retrieve over $1000 in repairs for me to currently still have issues 12/2023 and I been going to the dealership sense June 2023. I worked with Jess and she was kind but she doesn't have any control over the mechanical work that was done. Resolution Sought Refund me my money for the poor misinterpretation of diagnosis or follow up with my vehicle with no cost to me sense they over looked issues but collected my checks.

10/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/5/2023

I got a quote for my 2014 Chevy Cruze LT to trade in for a used truck I went to the dealership they didn't look at my car or mentioned the quote for $13,000 all they told me was my credit score was to low. Resolution Sought I want to be treated as a human being like the constitution says all men are to be treated equally. I never get treated fairly. I shouldn't be defined by a number. I make my car payment and insurance on time the dealership I bought it from doesn't honor my extended warranty when I paid $1,400 for it I pay all repairs out of pocket. Thank you

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