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Hamer Honda complaints

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7514 Reseda Blvd.
Reseda, CA 91335 | Get Directions

(800) 735-1424

https://www.hamerhonda.com/

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Hamer Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Hamer Honda

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1/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/18/2023

Purchased a vehicle with this company almost a year ago. A Vehicle Deterrent was placed on the contract without my authorization. Per the contract I am able to have this removed at anytime and get full reimbursement. I have tried on numerous times to contact Honda and have yet to be helped. I have contacted the company that the Deterrent is placed with and they have advised Honda never sent them the contract information. I have emails back and forth from those company advising that Honda was to send them the contract and never did. Spoke to someone at Honda last week and someone tried stating that the Deterrent can't be removed from contract however the documents I have state otherwise. Resolution Sought Remove the product that was placed on my Vehicle contract and reimburse my money.

9/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/30/2021

I am the owner of 2005 Honda Accord. My car had an air bag recall service at Hamer Honda located at 7514 Reseda Blvd., Reseda, CA 91335. After the service, the air bag light comes on right after I left the dealer. I did not have the air bag light problem before the service. I went back to the dealer next ordering part day in order to correct the problem, but they could not fix. They said that the driver seat belt buckle is problem and they replaced buckle about a week later. But they did not install it correct way. The new buckle attached on the body and the electric line was installed out side and visible. And the airbag light was still on. They did not install properly and made car looks bad. I went back again, they said the tensioner was wrong, and they could not fixed. When I went to dealer next time, they said that airbag was deployed which I could not believe.If so, I supposed to have airbag light beginning with. I did not had airbag light problem, before the recall service. After this service, another problem was created. The "passenger airbag off" window light flickering. Next time when I took the car for that light problem, they said the "computer" was problem, and had to be replaced. It cost for me about $750. Seems to me, they don't know what to do. The car has been getting worse and worse. I talk to manager this matter about a week ago, he said he will call me, but no phone call yet. *This is unfair that they create the airbag light. Resolution Sought The following problems they created, have to be corrected. *Airbag light has to be fixed. *The seatbelt buckle has to be installed properly. *The "passenger airbag off" window flickering light has to be fixed. All of above 3 problems came from after the recall service. Please solve these problems.

Company Response

9/2/2021

Company states: Customer came in for SRS light on 3/26/2021. Vehicle had multiple codes. Notified customer has multiple codes, but would replace components covered by warranty to see if fixes. Replaced seat belt buckle on 3/22/21. SRS came back on , on 6/22/21. Replaced buckle again under warranty and advised customer has numerous codes, might need additional repairs not covered by warranty. Need to diagnose, might need SRS control unit, due to code showing deployment codes. Customer did not want to pay. We have not charged customer anything at this time for diagnosis or repairs related to this

Customer Rebuttal

9/6/2021

I did not have any airbag light problem before you did the airbag recall service. After your service the airbag light system had been messed up. I am only asking for you to restore the problem you made to the original condition. Thanks

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