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Hamer Honda complaints

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7514 Reseda Blvd.
Reseda, CA 91335 | Get Directions

(800) 735-1424

https://www.hamerhonda.com/

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hamer Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hamer Honda

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1/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/18/2023

Purchased a vehicle with this company almost a year ago. A Vehicle Deterrent was placed on the contract without my authorization. Per the contract I am able to have this removed at anytime and get full reimbursement. I have tried on numerous times to contact Honda and have yet to be helped. I have contacted the company that the Deterrent is placed with and they have advised Honda never sent them the contract information. I have emails back and forth from those company advising that Honda was to send them the contract and never did. Spoke to someone at Honda last week and someone tried stating that the Deterrent can't be removed from contract however the documents I have state otherwise. Resolution Sought Remove the product that was placed on my Vehicle contract and reimburse my money.

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