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Hamilton Beach Brands, Inc. complaints

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4421 Waterfront Drive
Glen Allen, VA 23060 | Get Directions

(804) 527-7180

https://www.hamiltonbeach.com/

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Total Amount in Dispute:
$19.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hamilton Beach Brands, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hamilton Beach Brands, Inc.

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10/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $18.98 Amount Settled: $0.00

Customer Complaint

9/1/2023

I purchased a Hand Mixer 10-14-22, it stopped working months after I purchased it. I've called them several times and all I get is a recording telling to send an email. I've sent them 3 emails so far, with no response. Not sure what to do next. I would like another mixer or a refund. Resolution Sought I would like another mixer or a refund.

Company Response

10/6/2023

Company states: Please note that Hamilton Beach has been in communication with Ms. Warren. During our last communication, we asked that she choose a replacement item of equal or lesser value. Hamilton Beach would like to provide a replacement, but we have not received a response from Ms. Warren.

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