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HAMMACHESS complaints

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5350 Ontario Mills Parkway Suite100
Ontario, CA 91764 | Get Directions

http://www.hammachess.com

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Total Amount in Dispute:
$284.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against HAMMACHESS closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against HAMMACHESS

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1/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $78.00 Amount Settled: $0.00

Customer Complaint

12/17/2021

This company advertises on Facebook. Misrepresent being American Company by showing all American personnel. They charge you immediately even before shipping. They shipped on Nov. 19 Christmas decorations and I have not received it and keep getting excuses and tracking info stays the same for days and days. Some others who have received their product say it is much smaller than indicated and poor quality. Lesson learned, do not buy from any company that is not USA made and shipped. Resolution Sought Refund my money immediately.

12/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $206.00 Amount Settled: $0.00

Customer Complaint

11/18/2021

HMOBW94755 Order number The pictures in their adverts show big beautiful 4 foot wreaths and they arrived about 8 inches round. Total scam Resolution Sought Give me a full refund of $206.

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