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Hammond Organ Store complaints

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580 Nevada Street, Suite A
Redlands, CA 92373 | Get Directions

(800) 986-6706

http://www.hammondorgansale.co...

Monday: - Friday: 11:00 AM - 8:00 PM
Saturday: CLOSED
Sunday: 2:00 PM - 8:00 PM

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hammond Organ Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hammond Organ Store

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4/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

3/1/2022

Consumer alleges: There is something broken on the refurbished organ that was delivered on September 10, 2021. I called to report the matter on the date it was delivered and since then, we've been trying to have the organ picked up. I was promised they would have it picked up on November 12, 2021, but nobody showed up. The owner has only come up with all kinds of excuses. We need him to have the broken organ picked up, and issue a full refund immediately. Resolution Sought Pick up the organ and issue a full refund immediatley!!

Company Response

3/22/2022

Per consumer called stating, the company picked up the organ, and the money has since been returned.

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