Find a reputable business?

Complaints and Resolutions

Hancock Lumber complaints

Read Complaints File Complaint View Full Report

1267 Poland Spring Road
Casco, ME 04015 | Get Directions

(207) 627-7600

http://www.hancocklumber.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hancock Lumber closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hancock Lumber

Sort by

9/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

8/26/2021

I purchased tongue and groove wood from a supplier of Hancock Lumber and the wood had knots that were represented to me as paintable but the knot oil keep bleeding through the paint. There was no disclaimer that this wood is not paintable because of the pine knots Resolution Sought Reimburse me for expenses paid to remedy the wood knots from penetrating through the finish paint

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile