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Hand and Stone Spa complaints

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1210 Northbrook Drive, Suite 150
Trevose, PA 19053 | Get Directions

(866) 889-7866

http://www.handandstone.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hand and Stone Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hand and Stone Spa

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10/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/22/2022

Attempted to close account. Was told I have 1 service left and if I wanted to use it, could not close account yet. Also had 2 gift cards for regular facials. May 1, used gift card with no upgrades and was charged additional $10 Sept 18, same thing, charged additional $10 no upgrades. Asked to have credit cards removed from account and was declined. Asked to have acct closed and was told a note would be left for manager. Called Sept 19, no answer. Emailed and filled out guest satisfaction survey asked to cancel with no response. Need 79.95 reimbursement for the remaining service credit and $10 and additional $10 for overcharge fees. Will ask family not to purchase any more gifts cards for me. Unacceptable! And sad since the facial technician was Amazing! I'd rather tip more than overcharged!! And why won't anyone remove my credit card info and allow me to cancel? Resolution Sought Refund $100. Remove all credit card information, close account.

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