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Handle With Care Moving & Storage LLC complaints

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1800 Montreal Court, Unit C
Tucker, GA 30084 | Get Directions

(770) 858-5209

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Total Amount in Dispute:
$33,913.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Handle With Care Moving & Storage LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Handle With Care Moving & Storage LLC

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,912.66 Amount Settled: $0.00

Customer Complaint

3/16/2023

My move happened in July of 2022. I reported damages to my items and that I was forced to overpay without signing a revised statement. I've made multiple calls and have been promised a call back. I sent in writing an arbitration request as well and received no response. They offered me $167.00 Resolution Sought Settlement for damages and overpayment.

7/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

6/28/2022

This company has been holding my Belongings hostage, I moved to a different state and I used allied as a moving company I guess handle with care was 3 party! They came to pick up my stuff June 3, 2022 from Milwaukee Wisconsin and I have yet received my person belongings and furniture. I moved to Little Rock Arkansas and still waiting . They keep stating they don't have a driver, no schedule, they constantly lie and lie and lie! They rude , disrespectful and dis honest ! I really just want my stuff. My life is on this truck and I have no answers !!! I call EVERYDAY and still no answers I need help ! Please Resolution Sought I want my belongings!!

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