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Handyman Harrison complaints

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700 block East Main Street
Morris , IL 60450 | Get Directions

(815) 201-4239

http://handymanharrison21.wixs...

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Handyman Harrison closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Handyman Harrison

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5/26/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

5/5/2022

Ray Harrison was contracted to repaint, walls and ceiling. (July2021), Retape, mudd and sand drywall on ceiling. He was paid $1900 on his last day, but needed to return for touch-ups. He never returned. He was called and said he was on his way. He never returned. 6months later, cracking across ceiling appeared as well as on one wall. He was emailed about the situation in March and we set an appt for him to come see the garage ceiling and wall. He did not return or reschedule . Once again he was emailed to reschedule but he has never responded or come to see the cracks. Resolution Sought Give a refund so someone else can fix his poor job.

Company Response

5/6/2022

The services provided by us. We did not do the entire ceiling taping,& Mud. We only had taped and Muded areas that were not completed previous to our services. We have photos that can be provided of what the ceiling looked like prior to when we started and after. The process must of not been properly hung, mudded, and sanded previous to our services especially since you are seeing a visual crack that long in the wall.We stand behind our work and hope you can find a resolution to this problem that has occurred. My suggestions as suggested in previous emails is find who the builders or the drywall contractor that originally hung it. They may have not followed all the steps to properly installing it. Please be advised that weather in the state of Illinois can cause cracks to appear and the stress of removal and installation of your new roof 3 months after the drywall repairs and painting can also cause this to happen as explained in previous emails. There are many factors that can cause this to happen as explained in many emails. We can send photos to better explain to you why this is potentially the fault of the original drywall hanger or builder of your property. We are sorry you are having these problems and hope you find a resolution. Thanks,

Customer Rebuttal

5/15/2022

I have only owned this home 4yrs. I do not know who originally drywalled garage. Previous owner is deceased. I wanted you to come and look at it. Give your opinion and help us to find a solution. Roof hasn't affected any ceiling or walls in the house. Roofer says it is a dry wall issue. No one wants to take any responsibility, just blame someone else. I will have to pay for the job to be redone again. I will need to find someone who will stand by their work. Everyone just wants to do the bare minimum and take the money and run. I no longer trust anyone in the home repair business.

Company Final Response

5/24/2022

We understand your frustration with this crack. However, we observed the photos you had emailed and responded back to you with some reasons this could be occurring. If you would like to refer back to the emails, there is many reasons this could be happening but most likely environmental expansion and contraction in a garage that is a very common issue in an unheated garage in the Midwest. Again, We followed our procedure accordingly and sufficiently. We hope you find a solution to this occurrence.

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