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Hankook Tires complaints

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11555 Arrow Route, #105
Rancho Cucamonga, CA 91730-4934 | Get Directions

(909) 481-9800

http://www.hankooktire.com

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hankook Tires closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hankook Tires

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11/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

10/7/2024

Purchased a new 2023 SUV Nissan Rouge SV with 5 miles on it, it now needs new tires with 18721 miles on it tires suppose to last 36000 to 50000 miles. Tired been rotated once at 7500 miles. SUV needs new tire under warranty I paid 35 thousand dollars for a brand new vehicle with new tires vehicle had 5 miles on it when purchased maintenance done on time as scheduled. Don Moore dealership didn't tell me tires were bad when i got oil change when i signed and paid for my oil change on 10/04/2024 but gave me a different receipt that was not signed and showed credit card amount of 70.44 dollars but i paid 68.89 dollars cash from a 100 dollar bill for oil change. Dealer switched paper work to hide tire needed replacing and never told me about it but wrote i refused to pay 783 dollars for new tires on copy dealership gave me. The dealership is being dishonest either they switched my tires or something because they hid the paperwork from me and gave me paperwork with no signature on it but i signed 3 papers for my car oil change but none of my copies have a signature or nothing on it .What i signed and forms dealership gave me are different copy completely they stole my tires and tried to hide it by not telling me I needed tires, but just gave me a different print out with credit card charges on it. I always get a signed copy of my oil change of all work done on my vehicle. Resolution Sought Make the dealership honor the warranty on my tires and put brand new tires on my Nissan Rouge, it has 18721 miles on it and new tires don't wear out in 18k miles.

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