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Hanlees Fairfield Toyota complaints

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2575 Auto Mall Parkway
Fairfield, CA 94533 | Get Directions

(866) 852-7444

http://www.hanleesfairfieldtoy...

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Total Amount in Dispute:
$1,304.00

Total Amount Settled:
$1,304.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hanlees Fairfield Toyota closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hanlees Fairfield Toyota

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11/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,303.99 Amount Settled: $1,303.99

Customer Complaint

10/17/2022

Took car in for service 4/18/2022. While in shop car was damaged. After a month of no rental car as promised I filed a claim with Geico, my insurance. May 10th . Insurance co has no help and is now in collection. Resolution Sought Pay me $500 deductible plus rental car cost of $61.98 plus repair cost of $742.01. Total $1303.99.

Company Response

11/4/2022

Company states; Please be advised that we have resolved Mr. Fowler's complaint by providing him with a reimbursement check in the amount of $597.82, which has resolved his claim. Thank you,

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