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Hansen Air Pros complaints

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634 Southern Way
Spanish Fort, AL 36527 | Get Directions

(251) 471-3047

http://www.hansenair.com

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Total Amount in Dispute:
$12,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hansen Air Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hansen Air Pros

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12,800.00 Amount Settled: $0.00

Customer Complaint

9/5/2023

On 8/13/2023 I called Hansen Air Pros to check our central air/heat system. A technician named Cole arrived. He took pictures of the air handler unit & measured pressures of the compressor unit & deemed the system unrepairable. Then he got out his iPad which contained software for contracts for a new system. He connected with his supervisor to provide a quote for replacing the unit. They said that. If we approved they would waive the service call fee of $287 & would install the new system the very next day. Price quoted was $12,800.The exact same system can be purchased on line at HVAC DIRECT for less than $3,000 with no shipping charges. This was on Sunday. Their office called Monday saying that they had a "scheduling problem " & would not be able to install until Wednesday2 techs & 1 laborer arrived 2 hours late on Wednesday. They were here for 3 hrs. They left saying the system would shortly cool down the house which was 80 degrees. After running constantly for 25 hours at a set point of 70,it would not get below 75. Over the next 8 days 8 different techs came out replacing suspected parts making adjustments,recharging the system. One day I called them at 7:44AM & the tech arrived at 5:45pm. Finally on 8/28 the technical supervisor,Tim came out .He replaced the Expansion valve for 2nd time, but he also discovered that a "jumper " on the main terminal strip that was supposed to be removed was still installed. This kept the central fan from running at the proper speed. HELP Resolution Sought We want money back.

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