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Harbor Freight Tools complaints

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26677 Agoura Road
Calabasas, CA 91302 | Get Directions

(805) 388-1000

http://www.harborfreight.com

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Total Amount in Dispute:
$1,143.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Harbor Freight Tools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Harbor Freight Tools

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12/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

11/19/2024

My total bill was $30.00 remaing. And I receive a $60.00 late fee charge. I closed my account because late fees is to high. Late fees was hirer than my bill. Resolution Sought Remove exorbitant late fees.

11/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

10/14/2024

I bought an air compressor from Harbor freight and tool not even 24 hours after I had it it wouldn't work. I took it back. I don't want it. I don't wanna have to take another one and it not work. OK they wouldn't let me take it back I never used it. Charge me $60 $20 to restock. They know their products are no good so what am I gonna do buy something and then take it three hours to the job and it not work I didn't trust it. I went with a better brand I bought a metpro air compressor I don't think there could do the job on the general contractor. I can't wonder if it's gonna work they give me another one and then it doesn't work that's why they only give a 90 day warranty. Resolution Sought Waive that restocking fee they could be selling crappy items and then making money off of restocking that 60 bucks.

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