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Harlo Grill complaints

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2300 West North Avenue
Melrose, IL 60160 | Get Directions

(708) 344-8353

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Harlo Grill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Harlo Grill

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8/31/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

7/28/2021

Jimmy the owner can often be seen in and out the restaurant/bar, many times arguing with the hands/employees and his frustrations about their personal business. I've been a regular at the bar. I spoke to Jimmy, the owner, I said hello Jimmy, while sitting at the bar and he began yelling at me about some tables etc.... However he put an exclamation on just what he finally thought about me by calling me BOY! Everyone there mouth was wide-open in disbelief. I'm an African American male and the bar is other. One of the employees came up shook my hand and a hug in apologized. I'm well over 50yrs and have served my country, the village I reside in honorably. I've represented my village in the sport of boxing nationally and internationally. To be reduc d down to BOY! for something I have nothing to do with is unacceptable. I'm asking for a written apoloy from owner Jimmy as he's called Resolution Sought Written Apology , refund my money for my food and meal I spent in that setting

Company Response

8/19/2021

Please be advised that this office represents Mr. Stramaglia the owner of Harlo Grill located at: 2300 West North Avenue, Melrose Park, IL 60160 with regards to the captioned Complaint. In response, my client denies any wrongdoing and adamantly denies making any derogatory remarks to Mr. Pickens. My client has successfully owned and operated this business location for over 15 years and has not built this successful business by insulting patrons. The alleged complaint description detailed by Mr. Pickens is complete hearsay and has not been corroborated by anyone. My client will NOT refund any monies nor apologize as he has not done anything wrong. My client takes these allegations seriously and will not allow his reputation be slandered on false and baseless allegations. Please be advised if Mr. Pickens continues to make false allegations or baseless claims my client will take legal action to defend his reputation.

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