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Harpswell Auto Sales complaints

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248 Harpswell Island Road
Harpswell , ME 04079 | Get Directions

(207) 725-4250

http://harpswellautosales.com

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$20,000.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Harpswell Auto Sales closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Harpswell Auto Sales

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12/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/22/2022

I brought my car to harpswell auto sales to get it fixed. It's not fixed and my electrical is all messed up and we cant use our heat. Resolution Sought I would like our cars electrical completely fixed and our heat completely fixed and working properly.

6/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $20,000.00 Amount Settled: $20,000.00

Customer Complaint

5/31/2022

I bought a 2019 Ford EcoSport put 2000 down it's a 23,000 car had it for 24 hrs started messing up I said just give me a refund I will go somewhere else they said they can't do that so put me another car cuz they said it was my only option. They put me in a 2018 haundai Elantra and got it home locked the door and couldn't unlock it I guess someone replaced door handle on a 20,000 car and now I have to wait a week for this car that isn't worth the money anymore at all idk what to do the let me use a loaner on dealer tags till they get a key made for car so I will end up with 3 keys for it in a week when they call me but I haven't even had the car for a day and I'm out of a car I just want my money back and contract destroyed so I can try to find a good car for me and my kids I'm a single mom so they think they can get one over on me please help me Resolution Sought Contract destroyed and my money back so I can get a reliable car

Company Response

6/6/2022

Customer's money was returned and vehicle was returned to harpswell auto sales. There is no action necessary.

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