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Harry & David complaints

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1314 Center Drive Suite A
Medford, OR 97501 | Get Directions

(877) 322-1200

http://www.harryanddavid.com

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Total Amount in Dispute:
$224.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Harry & David closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Harry & David

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5/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60.75 Amount Settled: $0.00

Customer Complaint

4/12/2022

Purchased 6 pears for $60.75. I have placed orders years ago before, and they all came from Oregon State. The pears were always prefect and ready to eat. The best pears to be exact. This time I noticed (from tracking) this was shipped from Ohio. Hard and not wrapped the same as before. I'm just glad that I wasn't giving them away as a gift this time, because they would probably throw them away and think that it was a joke. I'm pissed! And this complaint needs to go through!!! They must have sold out the company is all I can tell. This is not the same company that I've done business with many time before. Resolution Sought I don't care what they do. I'm absolutely done with them. And any other sister companies they are affiliated with as well.....

1/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $43.44 Amount Settled: $0.00

Customer Complaint

12/14/2021

I placed Order #: W01005781620684 on 11/16 as a get well gift for a friend and her family who had covid. All of the cheese was completely green and moldy. The recipient called and requested a new basket and was told they would receive one by 11/24. When I learned about the issue I requested a full refund in addition to the replacement basket. Without letting me know, they subsequently canceled the replacement basket and instead refunded my money. I have tried multiple times to contact them to get the issue resolved to my satisfaction or at least correct the error and get a new basket sent to the recipient that she was promised by the company completely independent of my request for a refund. The issue now has more to do with customer service than the original moldy cheese problem. Every time you call it is an extended hold and you cannot get a person on the phone. If you email, even on the existing email chain, you get a new representative every time with no prior knowledge of the issue or previous correspondence. They then apologize a whole bunch but don't actually do anything to fix the problem. There have been about 30 emails and responses on the email chain in the last 3 weeks and have requested repeatedly to have my issue escalated to a supervisor but I just keep getting the same canned responses back. I assume it is a call center because they do bot seem to even understand the issue or what I am asking for. I am beyond frustrated at this point. Resolution Sought I would like a fresh replacement basket sent to the recipient at no charge asap. For my continued troubles now I would like a credit (not a coupon) toward a future purchase. And I would like to hear from a supervisor that the customer service operations for this company will be looked into in an attempt to help improve their horrible customer service policies such as having different representatives pick up each email. And an apology would be nice.

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