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Harry J Lawall & Son, Inc complaints

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800 Heritage Dr # 803
Pottstown, PA 19464 | Get Directions

(610) 705-5797

https://www.lawall.com/

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Harry J Lawall & Son, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Harry J Lawall & Son, Inc

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3/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/16/2022

It's not money I'm after, unless I decide to sue the company. I'm so upset about the terrible way i was treated. My back was broken while I was a passenger in a car accident when I was 18 in 1984. Now I've been disabled in a wheelchair for 19 years, after 4 failed back surgeries in 2003. I desired to try to walk again. The doctor gave me a script for orthopedic shoes in hopes I could do that. My feet were measured last March. In April I fell & broke my femur. Rushed me to my 18th surgery. After that my regular brace wouldn't work anymore. Doc said I needed a brace attached to the shoes they gave me rather than inside my shoes. Not only do the shoes not fit, they give me sores. I am very ill without a caregiver, so this process has taken a long time for me to make a complaint. Due to brain trauma, I didn't recall which Lawalls location the man came from. I called Willow Grove Lawalls and Pottstown asking for a return call. I was told by Jaime (I think Willow Grove) she doubted that possible they could help w the brace. I asked her to tell the man who measured me to call. Not one call or message. Therefore, I wrote a bad review. Ann Lawall says (on review) she wants to talk w me so I send 2 emails. Still ignored! Now without the brace, my hip has healed wrong. My whole leg twisted to the left without the brace. I'm devastated. I was hoping to walk again. It didn't have to be this way. I still cannot believe the way disabled people are treated like we don't matter. Resolution Sought I would like them to contact me via email or reply to my emails I already sent. I'd like to have an answer if they will get me shoes that fit properly. I can't afford them. I have PTSD & don't want to speak on phone with any of those uncaring people just yet. If after they answer my email & have a solution, I will talk on phone. I'd like them to take care of this immediately since I feel it's long overdue. I'm in shock of the lack of care & communication. This has been a BIG deal to me. Thanx

Company Response

3/15/2022

Per consumer states; I am writing to tell you that Harry J Lawall company is working with me. Thanks to your company, they finally helped me after exactly one year. I took down the bad review. I hope you receive my message this time. Thank you. Sincerely,

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