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Harshman Ponist Smith & Rayl, LLC complaints

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3650 North Washington Blvd
Indianapolis , IN 46205 | Get Directions

(317) 964-6000

http://www.hpindiana.law

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Harshman Ponist Smith & Rayl, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Harshman Ponist Smith & Rayl, LLC

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9/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

I hired this attorney to represent my son last march. It's been impossible to get ahold of him. Almost no communication. He only visited my son a few times. He told my son he got certain things thrown out and my son was still charged with them in court. He's lied to us. In court he did not fight for my son at all. Now I'm asking him for an itemized list of what he did for the $10,000 I payed him and he refuses to send it. Thank you Resolution Sought I would love to see this man lose his license so he doesn't cause another family the suffering he has caused us. I'd love a portion of my money refunded. He earned $2000 at the most.

Company Response

8/23/2024

Our firm does not discuss any aspect of our representation of any client without a signed release from the client whose representation is in question. We have not at any point refused to send a list of our work on this case, and at no point did anyone from our firm lie to Mr. or Mrs. Craft.

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