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Hassan Appliance complaints

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228 14th Street Suite 105
Tuscaloosa, AL 35401 | Get Directions

(205) 752-3255

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Hassan Appliance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hassan Appliance

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8/18/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $200.00 Amount Settled: $200.00

Customer Complaint

8/5/2021

Purchased used dryer 7/13/2021…Quit working 7/23/2021..Hassan hand wrote " 90 day warranty " on Invoice ( # 033342). Called Mr. Hassan and acted like made him mad I called. Said he would fix but never showed up. I had get another dryer so took defective one back to his shop and dropped off. Still never heard from Hassan. Resolution Sought Refund my $200.00

Company Response

8/18/2021

Per Customer: Mr. Hassan has made personal contact with me and refunded my money and apologized for the incident. Thank you for your assistance in this matter.

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