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5501 Miller Circle Drive
Matteson, IL 60443
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(708) 720-8999

http://www.hawkinsonkia.com

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Hawkinson Kia closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Hawkinson Kia

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

3/3/2023

On March 1, 2021 I purchased a brand new 2021 Kia K5. In December 2022 I was tipped off that Hawkison Kia had been doing fraudulent add-ons. So I checked my bill of sale and found 4 charges that I never authorized and one charge for $1595.00 was not even on the bill of sale it just said " after market sales". 1. Paint sealant $1595.00. 2. Gap insurance $850.00. 3. Service contract $2,700.00. 4 maintenance contract $1450.00. I never authorized any of these add-ons. So I need help in addressing this matter. Resolution Sought Refund the money that they stole from me. I have a copy of my bill of sale.

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