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Hawthorne Plumbing, Heating & Cooling complaints

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4690 Longley Lane #31
Reno, NV 89502 | Get Directions

(775) 857-3333

https://www.hawthornephc.com/

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hawthorne Plumbing, Heating & Cooling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hawthorne Plumbing, Heating & Cooling

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8/8/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

The plumber showed up and I told him I would have no money until Wednesday and I asked him again if they took payments. He called his boss and was told no they don't. He then said let me see what I can do, plunging some times help, I said OK. He plunged the kitchen sink, the shower and the sink in the front bathroom. He didn't pay attention to see if the water was backing up until he went back in to the front bathroom and found water all over the place. He did not pay attention to any damage that was done which I found out later that the water had damaged my daughter's medicine. The cost of the medication is right at 700 dollars because she is a diabetic and she needed that medicine Resolution Sought Replace the medication or pay the 700.00 dollars

Company Response

7/27/2022

Company states; Thank you for sending in this letter. on Saturday, 16th, 2022 Mr. Ford called into our office requesting service for a stoppage that was coming into the home. Mrs. Ford called put in a service request for sun valley, NV. Hawthorne Plumbing sent a technician out to the home. We gave the client options for clearing the lines. No services were performed as the client was upset we did not offer billing and would not take payments. Mr. Ford asked the technician to leave the home. We did not bill or require payment for any services. The client stated in the phone conversation, which is recorded, that sewer was coming into the home. I am concerned that a request for monetary reimbursement was sent to Hawthorne Plumbing with no Photos showing we caused damage to property or a reciept showing actual value of said damaged property. We have no liability in this property as no work was performed or services performed.

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