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Hays and Sons Complete Restoration complaints

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800 East Thompson Road
Indianapolis, IN 46227 | Get Directions

(800) 536-4056

http://www.haysandsons.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hays and Sons Complete Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hays and Sons Complete Restoration

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8/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

My lousy insurance company Indiana Farmers hired Hays And Sons to take trees off my house and fencing. As they finally arrived I was trying to fire them and I was told I could not because my insurance company had hired them. Instead of picking up my hot tub lid and putting it on my hot tub they used it as target practice. When asked to get a tree out of the cow pasture they knocked on one of my $300 gates and left everything a mess. As we were walking back one of the men jacked around and pushed on my above ground pool so hard that he managed to completely break it and then looked at me and said I guess it's broke They sent me a bill of 9000 and some odd dollar Refusing to send me a breakdown Resolution Sought Pay me for the hot tub lid they used as target practice. Pay for the solar lights that lined my front walkway they managed to hit everyone of them. Pay for a new pool and installation and permit that their employee Went over and pushed down so hard he punctured the lining broke the plastic and bent the metal to where it Could not be straightened out. Refused to be fired when I tried to fire them told me I was not permitted to when in fact I was. If you're there to do a job don't stand and watch

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