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Haywire Custom Guitars Inc. complaints

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2007 Lees Landing Circle
Conway , SC 29526 | Get Directions

(843) 347-5742

http://www.haywirecustomguitar...

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Total Amount in Dispute:
$210.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Haywire Custom Guitars Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Haywire Custom Guitars Inc.

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10/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $210.00 Amount Settled: $0.00

Customer Complaint

9/20/2024

My dad gave me a guitar that had a broken neck just above the truss rod, after contacting several places, Mr. Rick at Haywire Custom Guitars gave the best quote with the fastest turnaround time. He assured me that the repair would be no problem to do and assured me that I would be more than happy with the repair. I was very surprised after the instrument was delivered back in the same broken condition in which it was sent in. After requesting a refund for the service that was not received, he declined and also sent another $210.00 invoice. After reaching out to PayPal and providing the before and after photos, proving the repair which I paid for was incomplete, my bank took over the investigation. Which led to my dispute being denied, without even obtaining the proof from me that the repair had not been completed. Resolution Sought Refund the $210.00 that I paid, for, what i thought would be a professional repair, as stated on the haywire Custom Guitars web page.

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