Complaints for HBG Publications in Diamond Bar, CA

20651 Golden Springs Drive #102
Diamond Bar, CA 91789 | Get Directions

(800) 505-7860

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the information received and state that instead of receiving the promised envelopes to stuff, they receive instructions telling them to place ads in newspapers or magazines asking others to send $7.00 for information to them. Complainants returned the materials and requested refunds. Some people allege non-delivery of the ordered start-up package.

The company responds to complaints by issuing refunds. In one case, the company contends they never stated they would send envelopes.

Complaint Closing Statistics

0 complaints against HBG Publications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

HBG Publications complaints