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Health Depot First Health Network complaints

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PO Box1468
Arlington, TX 76005 | Get Directions

(214) 436-8882

http://www.healthdepotassociat...

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Total Amount in Dispute:
$570.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Health Depot First Health Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Health Depot First Health Network

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9/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $570.00 Amount Settled: $0.00

Customer Complaint

8/12/2021

I went on the biden care website and got the name of a health insurance company. This company answered and told me about the insurance and the price with life insurance so they gave the price. Before a month was over my wife went to use the insurance and we couldn't get anyone on the phone to verify the insurance. I called the and a woman by the name of andy told me to call her and she would be taking care of the doctors office but when we called she unavailable for to take care of the problem and they have told me about a refund of my 570.00 Resolution Sought I would like them to refund my money for the first month coverage and discontinue business like this

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