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Health Net of California, Inc. complaints

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7700 Forsyth Blvd Suite 800
Saint Louis, MO 63105 | Get Directions

(800) 291-6911

http://www.healthnet.com

For business hours contact (888) 926-4988

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Total Amount in Dispute:
$2,492.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Health Net of California, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Health Net of California, Inc.

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2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $32.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

Due to apparent system errors on the part of this insurance company, I have not been able to schedule an appointment with multiple healthcare providers. I've called doctors offices and the insurance's customer support over 10x trying to figure this out, trying to be patient as I know there have been changes in CA and thus there may be some early difficulties but the fact is that I've paid for insurance I've not been able to use all month and customer support has not been able to rectify or even figure out the issue. Resolution Sought Most importantly I want my money back. I would like them to create more efficient call center support. A better app for users. Onboard new patients correctly.

12/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

11/30/2023

I signed up for insurance through my employer with health net. The insurance was supposed to be active September 1, 2023. health net continuously gave reasons as to why the application hadn't been processed yet. Asking for information I already provided them on the application like my social security number, and delaying the application until I personally submit my social to a representative. The insurance was supposed to deactivate November 1st, 2023 because we were dropping them as a provider. I knew this would be short term but this is the only insurance my doctor accepted and I needed to have an expensive procedure done. Health net didn't active insurance until 2 weeks prior to November 1st and then said the coverage started September 1st even though I was denied by my doctor multiple times because health net was not active and health net told us it wasn't active. They still billed me for 2 months of service that I couldn't use and refused to provide a refund even though it was because of their own behalf that the insurance didn't activate. I called multiple times and they wouldn't speak to me and said my job had to call, my job called multiple times and they still refused a refund even though I didn't have service through them. It was a complete scam and they forced personal information out of me that was already provided through a secure application. Resolution Sought I want a full refund. I never received the services and I can't file fraud through my bank because it comes directly out of my paycheck.

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