Complaints for Health Perfect Imaging, Inc. in Fountain Valley, CA

18135 Brookhurst Street
Fountain Valley, CA 92708 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Current complaint activity suggests the medical imaging center which was previously offered as an investment opportunity may actually be operational as of March 2004. One complainant alleges dissatisfaction with services when the test results were presented by a service technician, not an actual doctor. The company responded by explaining that the customer was made aware before agreeing to the scan of how the results would be presented. The company will complete the presentation by sending the customer a report, and a CD of the scan images.

Complaint Closing Statistics

0 complaints against Health Perfect Imaging, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Health Perfect Imaging, Inc. complaints