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Healthy Directions complaints

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6710A Rockledge Drive, Suite 500
Bethesda, MD 20817 | Get Directions

(866) 599-9491

http://healthydirections.com

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Total Amount in Dispute:
$353.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

3 complaints against Healthy Directions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Healthy Directions

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11/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $132.00 Amount Settled: $0.00

Customer Complaint

10/17/2024

Found a product called Glucose and decided to try it. It was free. You just have to pay the shipping which was $5.99. Paid it. They for some reason sent it to my old address but I was abled to get it. Notice last night that my PayPal was charged $65.98 twice with autopay? I did not approve this transaction. I was able to cancel the autopay on my PayPal. This is so wrong. I have copies of these transactions Resolution Sought Refund $131.96

10/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $89.00 Amount Settled: $0.00

Customer Complaint

9/19/2024

I ordered a sample for home or $5.99, but the company took 89.00 for my bank account without my permission. Resolution Sought I will like for company to refund my money.

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