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Heartland Motors complaints

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4841 US Highway 62
Calvert City, KY 42029-8459 | Get Directions

(270) 395-9100

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Heartland Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Heartland Motors

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9/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

8/29/2023

I went into contract with this business and CFSB bank over the summer for a 2009 Jeep Wrangler UnlimitedX. I only owed ONE payment on it and stated that it was 51 days behind payment. I have receipts showing I only owed the one payment and was paying it two days after the incident took place. I am active duty Army and had to PCS to Ga in June 2023. Abt 2 weeks after I got here my family and I were at dinner. Myself, my son, my spouse, and autistic daughter. While at dinner, the car lot snuck on the property of the business and repossessed the jeep. I wasn't shown the repo note or approached to get my things. I was left in 110 degree temps, stranded w my spec needs daughter and family. To get it back, the stated I had to pay the full amount of loan almost 12k. I deployed 2 weeks later. They refused to apply SCRA to my loan and I never signed a waiver releasing my SCRA rights. Resolution Sought I would like the jeep back and on track where it was money wise or something equivalent to the price and vehicle.

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