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heatstep shipping company complaints

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2305 Sundown Lane
Austin, TX 78749 | Get Directions

(512) 289-6449

http://www.heatstepshipping.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against heatstep shipping company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against heatstep shipping company

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10/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/24/2021

I was suppose to receive a package I think from Florida. On the way to deliver the courier got stop by police. Why did I have to pay for it??? They still haven't deliver it yet?? They keep charging me more money. I am living on a budget . It there fault that the courier didn't delivery the package on time. I feel I shouldn't have to keep paying the delay fee?? Please help me!! Am I responsible for this happening that they got stop by the police and pay money for this??? Thank you!!! Resolution Sought Have them deliver the package??? Without the money issues!! I have been waiting for months. I have no more money!!

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