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Heavenly Throne Plumbing complaints

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406 Morley Drive
Fayetteville, NC 28314 | Get Directions

(910) 494-3362

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Total Amount in Dispute:
$758.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Heavenly Throne Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Heavenly Throne Plumbing

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9/9/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $757.77 Amount Settled: $0.00

Customer Complaint

8/25/2021

I had a septic issue on July 16, 2021, and called Heavenly Throne plumbing and spoke with Jeremy Coy, who come out. When Mr. Coy came he said he can fix the problem. After he completed the job he said if we still had the problem please give him a callback and he wrote on the receipt 90 days warranty. The next day we still had the (smell) problem, so I reached out to him and told him we still had the smell, he said to give it a day or so for the smell to go away., which I did, but it never did! I call him July 28th, August 19th, August 20th, and August 22, 2021. Each time I call Jeremy Coy the owner, he would say, I will be there tomorrow, but tomorrow never comes. Resolution Sought My desire is to get the problem fix or return the money in order to hire someone else to fix the problem.

Company Response

8/26/2021

This is leianna with heavenly throne plumbing. I’m so sorry to hear this. Unfortunately Jeremy has been having some medical problems but I would like to make this right with you. I’m sorry that you had a bad experience can you please email me at heavenlythroneplumbing@gmail.com so that I can send Jeremy or a different employee out to your residents to see what the problem is that you have going on and fix it. Again I do apologize.

Customer Rebuttal

9/2/2021

I appreciate Leianna's response. However, I am not at all satisfied with this response because this has been an ongoing issue. Jeremy has made many promises to come out and never shows. He always has an excuse for why he does not come out........ "I have car trouble, It's late I will come tomorrow, or I just came out of the hospital with Covid! Until someone actually comes out to follow up on this issue I will not be satisfied! Thank you!

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