Complaints for Heckler & Smith Associates, Inc. in Woodland Hills, CA

6303 Owensmouth Avenue, 10th floor
Woodland Hills, CA 91367 | Get Directions

(747) 444-3500

http://financialadjustmentsolu...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege failure to provide payment after collections are completed; lack of communication after initial sales call are made difficulty contacting the company for updates regarding collection efforts and/or collection notices received. Some complainants allege refunds promised are not honored or additional payments are required in order for services to continue.~~The company generally responds to complaints by sending payment for accounts they were able to collect on providing updates on current case(s) and promises to continue update consumers. The company responds to other complaints by claiming collection letters allowed the consumer to dispute the bill within 30 days per the FDCPA. The company contends they submitted claims for collection/ligation processes and did all they could. Issues relating to promised refunds are not addressed. ~

Complaint Closing Statistics

0 complaints against Heckler & Smith Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Heckler & Smith Associates, Inc. complaints