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Hedges Used Cars complaints

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12849 Telegraph Road
Carleton , MI 48117 | Get Directions

(734) 789-8934

https://www.hedgesusedcarsmi.c...

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Total Amount in Dispute:
$4,530.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hedges Used Cars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hedges Used Cars

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10/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,530.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I purchased my car from Hedges used cars back in December 2021. I only had the car for three days and a lightning bolt symbol appeared on the dashboard. The car started to sputter, jerking and reduce speed. I contacted Royal Hedges which is the son of the owner Dennis Hedges regarding the issue. He told me a several different things that it could possibly be may be a cold need to be clear it out something might be a clog something like that. I took it to a couple of mechanics to fix some small thing fixed. The lightning bolt still appeared. I still was experience the same issues he just was getting worse it started to star in shut off. When I was able to drive it which was not a lot because it sat more than I could drive it I had to pull over turn the car off sit for a while before I start it up hopefully the lightning bolt won't appear and it clears it out. I called several times Roy the sun who sold me the car was no longer working there. So I called often with my complaints to speak to the owner Dennis, will relay a few messages to me through a third-party. I went up there he was never there, he's been avoiding all my phone calls you haven't return my phone calls. One of the last things that was told to me through a third-party was if you can get the car up here I'll see what I can do . I told him that I don't have money to tow the car and the Excelerator is just revving in a car will not drive at all. Next thing I know when I come home the car is gone. Resolution Sought I want my money back.

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