Find a reputable business?

Complaints and Resolutions

Heights Finance complaints

Read Complaints File Complaint View Full Report

P.O. Box 1947
Greenville, SC 29602 | Get Directions

(866) 413-1836

http://www.heightsfinance.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Heights Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Heights Finance

Sort by

5/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

I'm being charged 35.99% on a loan and the way they have it set up I'll never pay it off in a timely manner. The interest rate are too high which I suspect usury Resolution Sought I would like the business to contact me and provide a lower rate or if I have to fight this in court I guess I'll have to fight it because this is not right

Company Response

5/7/2024

Heights takes consumer complaints seriously, and it is our policy to work with our customers and try to resolve any issues on an internal basis. As such, we will be reaching out directly to the consumer to (a) confirm they have an account with us, and (b) work through any inquiries and/or issues the individual may be experiencing. Thank you for bringing this matter to our attention.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile