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Hello Fresh complaints

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40 West 25th Street, 7th Floor
New York, NY 10010 | Get Directions

(646) 846-3663

http://www.hellofresh.com

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Total Amount in Dispute:
$18,441.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

16 complaints against Hello Fresh closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

16 complaints against Hello Fresh

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5/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

they automatically charged me 130 dollars for a box and when i told them i didn't want the box and wanted a refund they said they couldn't give me one because its already on the way but the lady told and asked me if i wanted to change anything in the boxes bc i still had time Resolution Sought i want them to refund me my money and not charge my card without permission again

2/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $123.60 Amount Settled: $0.00

Customer Complaint

1/18/2024

The Hello Fresh had send me from their site an offer for food and I opened the site and I looked what was the meal they had, I have never selected any food by the time just looked at. That occurred between 01/10/2024 or the 01/11/2024. I got a text message about the food delivery on Friday 01/12/2024 and I contacted the site and I send to Hello Fresh a message that I did not order any food and I would like to cancel and have my refund. On 01/14/2024 they delivered the food any way. I call them on 01/15/2024 and I asked where should I send the food because I did not order their selection of food and they refused to allow to have the food back and my refund. I called my bank to complain and they advised me to contact the BBB for a dispute about this case. Resolution Sought I want them to take their food and refund my money because I didn't authorize this purchase, nor did I receive any confirmation of purchase for this order.

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