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Hello Fresh complaints

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40 West 25th Street, 7th Floor
New York, NY 10010 | Get Directions

(646) 846-3663

http://www.hellofresh.com

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Total Amount in Dispute:
$10,963.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

11 complaints against Hello Fresh closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
11	Unanswered

11 complaints against Hello Fresh

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3/31/2026

RESPONSE: Complaint was not answered Amount in Dispute: $152.83 Amount Settled: $0.00

Customer Complaint

3/5/2026

After following their promotion for sign up with 20 free meals and knife for my mother/in/law. I allowed her to pick one premium with her meals and total should have been 68.00. They proceeded to charge $136.87. Told them this was not their offer and not acceptable. Said they would give me a different offer? No. I told them we will dispute bc they needed to honor their promotion. Have in text where they said the cancelled twice yet proceeded to charge me another $15.96 for their no obligation cancellation. Seems like a bait and switch to sucker old people. Please warn others. I will be fighting with my bank against these business practices. I have all screenshots of offers and conversations and it is truly unbelievable Resolution Sought Give me all my money back. I will not accept any delivery or any other option.

2/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $142.87 Amount Settled: $0.00

Customer Complaint

1/23/2026

I removed my card from the hello fresh app less than ten minuets prior to it being charged because I didn't want that specific card to be charged. I did not authorize that card being charged and I did not authorize that order being made. I took action immediately and contacted customer service but conveniently they told me that the order cannot be canceled and that I could not even be modified so that could just be one meal for a cheaper price. Resolution Sought Refund me the money because I don't want the services nor do i want the food

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