Complaints for Help Modify Now in Newport Beach, CA

4665 McArthur Court, Suite 100
Newport Beach, CA 92660 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complainants allege after paying up front fees for loan modification services the company fails to provide modifications as represented. In many cases complaints were unable to reach the company to check the status of their modification, or to request a refund. In some cases, the complainants lenders have never heard of or been contacted by the company. Some allege the company advised them not to make payments until the modification is complete, and some complainants allege they have had to file bankruptcy or are facing foreclosure due to the company’s failure to fulfill their agreements. Recent complaints allege all contact information for the company is no longer active.

The company responds to a few complaints by denying refunds stating the only way the client is eligible for a refund is if they are not able to obtain a modification or some type of repayment program for the client. In a few other cases, the company claims they are still working on the modification, or issue refunds.

Complaint Closing Statistics

0 complaints against Help Modify Now closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Help Modify Now complaints