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Henderson Ford complaints

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810 Ridge Road
Webster, NY 14580 | Get Directions

(866) 979-8593

http://www.hendersonfamilyford...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Henderson Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Henderson Ford

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6/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/18/2021

Okay, so I let a Lauren Spencer, worked on my car at Henderson Ford he charged me $750 for a water pump I only had the car two days before it started to make noise so I called Mr. Lawrence and told him that I did not want to drive the car with it making noise like that so he said he will come get take it to Webster and check and see why it is making noise so meanwhile if he is fixing or looking at my car to see why it is making these noise I am in Henderson Ford front off it's sitting there waiting for him to come back and tell me what's wrong with the car he goes something broke and he had to re fix it redo it so I let him know he tells me to take the car back home that is okay to drive the car with all that noise so to make a story short I drove it home if they try to drive it to work and it cut completely off mean while the car went in there for a water pump and within the time is the Lawrence fixed on the car it needed a whole engine and he's blaming it on apart we got from AutoZone if that of him saying he messed up the car from driving it raw so now I have a 2008 2 * Honda sitting in my driveway with no water pump connected that's what I paid him to 6:54 and now to a car that's not running the engine is messed up because I think he did it from driving from Rochester to Webster. Resolution Sought I need another vehicle I have lost my job waiting him waiting for him to fix my car then he brings it back and said I caught an attitude with him and left me $200 what am I supposed to do with $200 I need a whole another car he brought me back a car with a seized up engine in the water pump I paid for in the back of the car.

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