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Hendrick Honda Woodbridge complaints

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14201 Jefferson Davis Highway
Woodbridge, VA 22191 | Get Directions

(703) 496-4751

http://www.hendrickhondava.com

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hendrick Honda Woodbridge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hendrick Honda Woodbridge

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12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

I went to buy a car from Honda dealership in Woodbridge VA. I am a woman the dealership took full advantage of me being an African American woman. I was told to just take my car home and we will show you how to operate the car. I didn't get my sirna radio for three months. The dealership can't putting me off. I was also leasing my first car they told be to keep that car would have been a 600.00 dollar note another lie. I had moved and couldn't find my paperwork. They took advantage of me. I complain too Honda manager headquarters. They give me the run-around. The fact they had sold my car to someone else didn't tell me until 3 months later. I have a right to know everything about my car. Resolution Sought I want a brand new car no miles.

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