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Hendrix Air complaints

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5 Church Street
Nahunta, GA 31553 | Get Directions

(912) 290-6096

https://www.hendrixair.com/

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Total Amount in Dispute:
$64,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hendrix Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hendrix Air

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7/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $64,000.00 Amount Settled: $0.00

Customer Complaint

6/6/2025

I was told by said plumbers that my pipes where old and all my pipes need to be replaces and would cost me over 64,000 to replace. After reaching out to my home insurance to have the pipes checked out my accurately to make sure that all pipes need replacement. I didn't have any leak unto the plumber came out the third time that was when we noticed water coming into the kitchen from the bathroom to the kitchen. I think the plumber bust my pipe and now trying to charge me this out rages amount. Resolution Sought To repair my pipe they bust.

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