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Henry's Paving complaints

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223 Brookfield Road
Sturbridge , MA 01518 | Get Directions

(413) 301-3501

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Henry's Paving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Henry's Paving

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10/5/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

8/31/2022

Paving was done at my home on 10/1/2019, Henry did inform me on that day that gravel was placed first under the paving,which clearly isn't the case because the asphalt is cracking and breaking apart and you can visually see there isn't any gravel. On all portions of the driveway there are holes showing breakdown, I've been a homeowner for 18 years and this is my very first time getting my driveway done over,I was excited about this project bein done but now it has turned into a nightmare,and I'm totally embarrassed for anyone to come up into my driveway because it's clearly noticed it was a botched job Resolution Sought I would say for him to come back and do it properly,,but I don't want him ever at my home again,,so I would like a refund so that I can give the job to another business that takes much more pride in their work and aim to please their customers.

Company Response

9/23/2022

Company states: I paved Ms. Brown's over 35 months ago, which I give a 12 month warranty. Not once did she contact me with concerns of driveway, until three weeks ago. When I went out to look at the driveway, she started yelling and searing at me. I did not see any holes or cracking like she said. But, I did notice a sloppy coast of driveway sealer applied to driveway. It's been over 35 months that I repaved driveway. i don't know what she wants from me when I see nothing wrong with driveway that no longer has a warranty.

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