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Herb Chambers Honda complaints

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720 Morrissey Blvd
Boston, MA 02122 | Get Directions

(877) 884-1868

http://www.herbchambershondain...

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Total Amount in Dispute:
$31,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Herb Chambers Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Herb Chambers Honda

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $31,000.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

They are dishonest and money hungry wolves. If you want ghetto and/or sh**** customer service this is the place to get it. I bought a car here 6 months ago with extended warranty and I now have major issues with the car. I called the service dept. and was told that I would need to PAY for diagnostic testing, which does not seem right seeing that I have an extended bumper to bumper warranty and the car is still covered under the dealer warranty. I would not recommend this place to my worse enemy! Resolution Sought Compensate for selling me a sh****car.

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